Currency Trading from one of the World's Largest Forex Brokers

FXCM Asia Trading Station “How To”

TOP 10 FAQ


1. How do I see the pip cost and overnight interest rates for each currency pair?
2. How to change Skins?
3. What is a Skin?
4. Login Failed - incorrect username or password
5. Will the software work on a Mac (Apple)?
6. What are the System Requirements for FX Trading Station II?
7. Why do I get an error message when I try to connect?
8. Failed to get update information. Detailed error message: Unable to Obtain Update Information
9. Not Correct Host Value
10. Connection with the server has been lost. Please close this window and login again

FX Trading Station 2.0 User Guide

Download Trading Station 2.0 User Guide (PDF)

FAQ ANSWERS:


  1. How do I see the pip cost and overnight interest rates for each currency pair?
    To view the currency pairs details you need to right click anywhere in the dealing rates box, and change the LOOK AND FEEL to SIMPLE.


  2. How to change Skins?
    In the top menu bar click on “System”, and then click “Options.”
    From the skins list, select the skin that you would like to apply. A preview of the skin will appear.
    Click “Apply” to change the skin.


  3. What is a Skin?
    Skins allows you to choose a new look & feel for the FXCM Asia Trading Station based on personal preferences. Please note functionality is the same for all FXCM Asia skins. Preview available skins


  4. Login Failed - incorrect username or password

    Demo Accounts:
    • Please make sure the correct user name and password is in each box.
    • Make sure everything is lowercase (no capital letters).
    • Make sure the Connection field is set to DEMO for demo accounts and not on REAL (for live accounts).
    • Do not CUT or PASTE the username or password into the login box. If you did, please re-enter them manually.
    • Make sure there are no spaces before or after the user-name and password. To do this, click into each box and hit both the BACKSPACE and DELETE buttons several times. Re-enter the user-name and password according to the above.

      • Please note that Demo accounts automatically expire after 30 days. If your demo account is 30 days old or if you have misplaced your demo account details please click here to register for a new demo account
      20K Demo: http://www.fxcmasia.com/eng/trading/demo_acct.html

    Live Accounts:
    • First please refer to steps 1 through 5 in the Demo account section above. If that does not correct the issue or if you have misplaced or do not recall your live account login details please contact us.


  5. Will the software work on a Mac (Apple)?
    No.


  6. What are the System Requirements for FX Trading Station II?

    Operating System Windows 2000, XP and Vista
    Processor 300MHz Pentium (600MHz or higher suggested)
    RAM 256 MB or higher suggested
    Hard Drive 60 MB of free space
    Internet Connection 56k dialup or better (Highly recommend broadband connection such as cable or DSL for home user. Wireless internet connections are not supported nor recommended for live trading activity. Wireless internet connections do not provide a consistent uninterrupted flow of data between your professional FX Trading Station and our dealing desk. A physical internet connection is highly recommended.)


  7. Why do I get an error message when I try to connect?
    Most computers these days come with some form of internet security such as a firewall. This is a great way to protect yourself while online but can cause problems if not configured properly. If you need help configuring your firewall, please call us.


  8. Failed to get update information. Detailed error message: Unable to Obtain Update Information

    Solution:
    • First check to see if you are connecting from a corporate network. If you are on a corporate network you will need to contact your companies Network Administrator to provide you access since it is likely that your companies firewall is restricting access to our server.
    • If this is the first time you are attempting to connect from this specific computer please check to see if you have a firewall. If so please configure your firewall to provide the FX Trading Station II access.
    • If you have been able to access the FX Trading Station from this location in the past please check to see if you are having any technical issues with your internet connection. Please open an Internet Explorer, IE, web browser (must user Internet Explorer and not Firefox) and go to a webpage you have not visited in a long time. Example: try going to www.bbc.com. If the website does not appear to load then this is an indication that you are likely having issues with your internet service provider. If the website loads without delay then please follow these steps to check your connectivity with our server. Trace Route: www.fxcmasia.com/eng/forex_asia/tracert.html


  9. Not Correct Host Value

    Solution:
    • Please contact technical support at +852-2119-0116 or via info@fxcmasia.com for additional trouble shooting.


  10. Connection with the server has been lost. Please close this window and login again

    Solution:
    • This is an issue of multiple logins for the same trading account. For security purposes FXCM Asia trading accounts are set up for single use at a time. If you are logged into your account on one computer and then attempt to login from a second computer the first account will be logged out. However you may not lose connection to the trade station on the first computer until you try to add or change something. This is done for the security of the account.
    • If you feel it is necessary to waive this safety feature and understand the risks associated email admin@fxcmasia.com and request the Multi Session Request and Waiver form. Fill out and resubmit the form to admin@fxcmasia.com.