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FXCM respects each individual's right to privacy. We value our relationship with you, and we take pride in maintaining loyalty and respect with each individual client by providing you with security with respect to your personal information. The provisions of this notice apply to former clients, current clients, and applicants.
When you apply for and/or maintain a live or demo account with FXCM or contact FXCM for any inquiries, FXCM collects personal information, including your name, contact details and other personal particulars for the following purposes, such as evaluating your financial needs, processing your requests and transactions, informing you about investment products and services and providing customer service. The types of personal information may include:
FXCM intends to use your name, telephone number and email address for direct marketing investment products and services and FXCM requires your consent for that purpose. By applying for and/or opening a live or demo FXCM account, you acknowledge and agree that your consent is voluntarily provided to FXCM. If you do not wish FXCM to use your data for use in direct marketing as described in this policy, you may exercise your right to opt-out by notifying FXCM.
In compliance with the Personal Data (Privacy) Ordinance, FXCM would like to inform you that your personal information may be used for the following purposes:
Your personal data held by FXCM will be kept confidential but FXCM Group Companies may provide information to 1) any agent or third party services provider who provides services to FXCM Group Companies in connection with the operation of its business 2) any regulatory or governmental authorities which relates to or govern any business of FXCM Group and 3) any person that FXCM consider as appropriate or fit including a member of FXCM Group and its employees under a duty of confidentiality. Such information may be transferred to a place outside Hong Kong.
In accordance with the terms of the Personal Data (Privacy) Ordinance, any client has the right:
The Data Protection Officer, 1/F, 100 Queen's Road Central, Hong Kong
Telephone: (852) 2119 0116 Fax: (852) 2119 0117
You are not required to supply any of the personal information that we may request. However, failure to provide all required information may prevent us from opening and/or maintaining your account or providing services to you. While we make every effort to ensure that all information we hold about you is accurate, complete, and up to date, you can help us considerably in this regard by promptly notifying us if there are any changes to your personal information.
FXCM uses Secure Socket Layer (SSL) encryption technology in order to protect certain information that you submit. This type of technology protects you from having your information intercepted by anyone other than FXCM while it is being transmitted to us. We work hard to ensure that our Web sites are secure and that they meet industry standards. FXCM also uses other safeguards such as firewalls, authentication systems (e.g., passwords and personal identification numbers), and access control mechanisms to control unauthorized access to systems and data.
FXCM may share personal information described above with our affiliates for business purposes, such as, but not limited to, servicing customer accounts and informing customers about new investment products and services, or to aid in the trading activity of the company, its affiliates, or employees, and as permitted by applicable law. Our affiliates may include companies controlled or owned by us as well as companies that have an ownership interest in our company. The information we share with affiliates may include any of the information described above, such as your name, address, transaction and account information. Our affiliates maintain the privacy of your information to the same extent FXCM does in accordance with this Policy.
If you do not wish to have your personal information disclosed to our affiliates or other third parties as described in this Policy, please contact us via e-mail at: firstname.lastname@example.org, or send your request to:
FXCM Asia Limited
Attention: Compliance Officer
1/F, 100 Queen's Road Central,
FXCM does not disclose your personal information to third parties, except as described in this Policy. Third party disclosures may include sharing such information with non-affiliated companies that perform support services for your account or facilitate your transactions with FXCM, including those that provide professional, legal, or accounting advice to FXCM. Non-affiliated companies that assist FXCM in providing services to you are required to maintain the confidentiality of such information to the extent they receive it and to use your personal information only in the course of providing such services and only for the purposes that FXCM describes in this policy.
We may also disclose your personal information to third parties to fulfill your instructions or pursuant to your expressed consent.
We want you to know that FXCM will not sell your personal information.