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Note: All toll-free numbers have mobile phone accessibility, except the Philippines and Taiwan KT telecom mobile network. Calls from mobile phone will result in local charges to the caller.
Please Notes: that spreads may be wider between 4am HKT and 5am HKT (Summer Hours) / 5am HKT and 6am HKT (Winter Hours) on Saturdays because there are fewer liquidity providers offering prices during that time.
Notes: EST Summer Hours (Daylight Saving Time) start from the 2nd Sunday of March and end on the first Sunday of November.
When trading over the telephone, clients receive the same quotes available via the FX Trading Station. FXCM Asia maintains telephone lines exclusively for dealing and has sufficient capacity to handle all client transactions over the telephone during trading hours. There is no additional fee to trade over the telephone.
All FXCM Asia clients are encouraged to call the trading desk under the following conditions:
For any other inquiries that are not trade related, please call FXCM Asia's client support staff, available 24 hours a day, to assist you at +852-2119-0116.
If you believe that a trade was executed incorrectly, please contact the Sales and Client Services Support Desk immediately. Make sure that you have on hand all information pertaining to the trade including: ticket number, time of the trade, and nature of the problem. The trade will be audited, and, when necessary, an adjustment will be made in a timely manner.
FXCM Asia utilizes state-of-the-art encryption, authentication protocols, and one of the best firewall protections to ensure that every transaction and client record is completely authenticated and secure. FXCM Asia employs backup systems and contingency plans to minimize the possibility of system failures. If there is a problem with our server, all open trades, stop orders, and trading histories are saved on our backup files. All orders are GTC (Good Till Cancel) by default.
To place a trade or an order via the phone:
Note: With the No Dealing Desk Forex Execution platform, our staff acts as an agent to place the trade on your behalf and not as a dealer quoting a price. Therefore, after you express the order request, our staff will inform you as to the status of the order and confirm the price of the order.